Shipping Policy
This policy applies to orders delivered to customers in the United States. For orders completed through the regular website checkout on try-lumive.com or its country-specific subdomains, wavtext OÜ is the seller and contracting party. Exclusively for orders completed through the separate external PHX checkout at shop.try-lumive.com, RP Evercrest LLC is the seller and contracting party. The applicable seller is responsible for its orders. Website operation and ownership of the LUMIVE brand remain with wavtext OÜ. In provisions concerning an order, "we", "us" and "our" refer to the applicable seller for that order. The applicable seller is responsible for arranging delivery in accordance with this policy.
Order Processing
Once you place your order, it is immediately forwarded to our shipping team. Orders are processed within 1 to 2 business days. As soon as your order has been shipped, you will receive an email with a tracking number.
Order Cancellations
You may cancel your order within 24 hours after placing it by contacting us at support@try-lumive.com with your order number and full name. After 24 hours, the order is already in processing and can no longer be cancelled. If an order has already been shipped, please accept the delivery and contact our support team afterwards to arrange a return under our Refund Policy.
Shipping Partners
We ship through a network of logistics partners, including:
- YunExpress
- USPS
- DHL
- FedEx
- Aramex
- Local courier services
Estimated Delivery Times
Standard delivery time is 7 to 14 business days. We ship from warehouses in the USA, Australia, China and Hong Kong. If an item is not available at our US warehouse, it will be shipped from another facility. The delivery time of 7 to 14 business days still applies.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. Please allow up to 48 hours for the tracking link to become active. If you do not receive tracking details within 2 business days after the shipping confirmation, contact us at support@try-lumive.com with your order number and full name.
Delivery Acceptance
Please accept delivery of your order. Refusing delivery or failing to collect a parcel does not cancel the order. If you no longer want the product after receiving it, contact our support team and we will help you with the return under our Refund Policy.
Missing Items
If an item is missing from your order, please contact us at support@try-lumive.com. Orders may sometimes be split into multiple shipments. If the mistake is on our side, we will send the missing item by express shipping at no extra cost to you.
Returns and Refunds
All returns and refunds are handled under our 30-day Refund Policy.
Additional Information
The design of the packaging may differ from the products shown on the website.
Questions
Website operator and regular checkout seller
wavtext OÜ
Commercial Register Code: 17433619
VAT ID: EE102953589
Liiva tee 1-4, Kloogaranna küla, Lääne-Harju vald, Harju maakond, 76708, Estonia
Represented by: Juri Uit
Email: support@try-lumive.com
Phone: +44 7457 422732
Seller exclusively for external PHX checkout orders at shop.try-lumive.com
RP Evercrest LLC
163 Genesee St., Avon, NY 14414-1225, United States
Email: support@try-lumive.com
Phone: +1 (855) 507-5183